Frequently Asked Questions
So what’s with the name?
“Point 5cc” is a reference to a common dosage of hormones that a trans person on HRT (hormone replacement therapy) is prescribed—it was Aydian’s dosage at the time he founded the company. Of course, our community consists of all trans folks: pre/post/non-medical transition or surgery, of all different backgrounds, identities, and experiences! 🙂
Do you offer more sizes?
We try to offer every product in a wide variety of sizes for all body types. All available sizes for each item are listed on that item page.
Do you sell binders?
No, we do not sell chest binders or compression shirts. If you’re looking to purchase a new binder, we strongly recommend gc2b.co for high-quality, affordable products. If you are unable to afford or otherwise obtain one, our sister non-profit Point of Pride offers a free chest binder donation program.
Ordering & Returns
What does the packaging look like?
Orders are either sent out in white plastic mailing bags or in brown cardboard boxes depending on what you order or how many items you order. Both types of packages are labeled from “Point 5cc Clothing Company” but there are no references to “transgender” or “LGBT” on the outside of the package.
How much is shipping?
We offer weight-based shipping through USPS shipping rates, so it will vary based on the items you select and where you live.
How long will it take until I receive my order?
All products require a 3-7 business day fulfillment time. After fulfillment, shipping times are as follows:
- USA: 3-5 business days
- Canada: 5-10 business days
- World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
Do you ship internationally?
Yes! Point 5cc is fully international.
My order never arrived. What do I do?
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order number. We’ll see what can be done.
What is your returns policy?
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org and we’ll let you know what your next steps are.
Giving Back to Our Community – Point of Pride
What is Point of Pride?
Point of Pride is our sister 501(c)(3) non-profit organization founded in 2016 to take over donation programs Point 5cc previously offered – the Annual Transgender Surgery Fund, a free chest binder donation program, and other support services for trans folks. By forming this sister non-profit, these life-changing programs have grown even more, serving thousands of trans folks every year in 40+ countries.
How much of my Point 5cc order benefits Point of Pride?
10% of the profit from each order is donated to the non-profit.
How can I donate directly to the non-profit?
When you place an order via Point 5cc, you can chip in an extra $1 at checkout. Or, you can also make a donation of any amount quickly and securely via PayPal.