Frequently Asked Questions

Product Information

So what’s with the name?

“Point 5cc” is a reference to a common dosage of hormones that a trans person on HRT (hormone replacement therapy) is prescribed—it was Aydian’s dosage at the time he founded the company. Of course, our community consists of all trans folks: pre/post/non-medical transition or surgery, of all different backgrounds, identities, and experiences! 🙂

Do you offer more sizes?

We try to offer every product in a wide variety of sizes for all body types. All available sizes for each item are listed on that item page. We are a small shop and typically hold inventory of S-2XL but we are able to go up from XS to 4XL for some products. Check out our Sizing page for a complete list of our sizes for different products. To order a specialty size, simply complete this order form!

Please note: at this time, Signature Collection items are not available in additional sizes.

Do you sell binders?

No, we do not sell chest binders or compression shirts. If you’re looking to purchase a new binder, we strongly recommend gc2b.co for high-quality, affordable products. If you are unable to afford or otherwise obtain one, our sister non-profit Point of Pride offers a free chest binder donation program.

Do you sell prosthetics?

No, we do not sell prosthetics. If you’re looking to purchase breast forms, packers, or other prosthetics, we strongly recommend you check out GenderMender prosthetics. (NSFW photos) Trans owned and operated, they create high-quality prosthetics that are 100% silicone and available in over 100 skin tones. Plus, they also support Point of Pride’s free breast form donation program. Use code POINT5 for $5 off any purchase over $30.

Ordering & Returns

How long until I receive my Point 5cc order?

Point 5cc is a small company where all of our products are handmade and most of our products are made to order. That means they are made just for you! This special attention to detail does take time.

Processing to production takes about 3-5 days. Production to shipment time is another 2-3 days, and then an additional 3-5 days is needed for shipping within the U.S. (5-10 days for outside the U.S.) That means you may get your order as quickly as 8 days, or as long as 18 days.* If you are still waiting for your order, we appreciate your patience! We promise it’s worth it! 🙂

*For international orders, we often can only track your package as far as your countries’ customs office. Every country processes packages at customs differently, so we unfortunately cannot guarantee a delivery date.

What does the packaging look like?

Point 5cc keeps packaging very discrete so you won’t be outed when you receive your stuff!

Point5cc-DiscretePackagingOrders are either sent out in white plastic mailing bags or in brown cardboard boxes depending on what you order or how many items you order. Cardboard boxes have a rubber stamp of a mustache on one flap. Both types of packages are labeled from “Point 5cc Clothing Company” but there are no references to “transgender” or “LGBT” on the outside of the package.

How much is shipping in the US?

We offer weight-based shipping through USPS shipping rates, so it will vary based on the items you select and where you live. For US customers, shipping is free over $100.

Do you ship internationally?

Yes! Point 5cc ships USPS International to all countries.

*For international orders, we often can only track your package as far as your countries’ customs office. Every country processes packages at customs differently, so we unfortunately cannot guarantee a delivery date.

What is your return/exchange policy?

Point 5cc gladly offers returns and exchanges to your order: please refer to our Returns Form (PDF) and follow the instructions.

If we made a mistake with your order, email us at info@point5cc.com: we will gladly cover the cost of shipping and resolving the issue right away. For all other exchanges or returns, you will have to pay to ship the products back. We offer full refunds within 30 days. All returned items must be unworn and in the original condition you received them in. We do not accept washed items. All exchanges will be sent out standard shipping. If your exchange requires express shipping, please email us at info@point5cc.com for additional fees. Download the Returns Form (PDF)

Do I need a PayPal account to place an order?

Nope! Point 5cc uses PayPal for secure checkout and payment processing services, but you can checkout using your Visa, MasterCard, American Express, or Discover credit or debit card as well.

Our Donation Programs – Point of Pride

What is Point of Pride?

Point of Pride is our sister 501(c)(3) non-profit organization founded in 2016 to take over donation programs Point 5cc previously offered – the Annual Transgender Surgery Fund, a chest binder donation program, and other support services for trans folks. By forming this sister non-profit, these life-changing programs (and other new gender-affirming support initiatives) can grow even more, maximizing the amount of people we can help.

How can I donate directly to the non-profit?

When you place an order via Point 5cc, we donate 20% of net proceeds to our non-profit work automatically. If you’d like, you can chip in an extra $1 at checkout, or you can also make a donation directly to the non-profit quickly and securely via PayPal.

Who qualifies for a free binder?

For more information, please check the full details of Point of Pride’s Binder Donation Program.

When is the Surgery Fund open?

The Annual Transgender Surgery Fund is open November 1st to November 30th every year. All information on requirements, how to apply, and past recipients can be found on Point of Pride’s Annual Trans Surgery Fund page.